Leading With Influence
Developing earned influence is the mark of true leadership. Jim Clifton, chairman of Gallup, wrote, “There really is a silver bullet to running a culture of high performance and high [...]
Listening to Reply vs. Listening to Connect
This is an example of something that is simple to understand but not easy to perform. Pay attention when you are listening to others. I know, it sounds easy enough. [...]
When Teams Slow Down, Reading Rhythm and Recovery
Energy and change fatigue are easy to overlook because they do not always speak loudly, but they do leave clues. When momentum stalls and motivation thins, the cause is not [...]
Setting out to Catch People Doing Something Right
Working with a business group last week, we brainstormed about achieving Operational Excellence. We all agreed that having an operational plan, a standard, an expectation set is a crucial step. [...]
How Messaging Shapes Culture One Interaction at a Time
We often describe workplace culture with big statements: a vision, a set of values, a mission on the wall. Sometimes culture emerges from what we declare, though more often it [...]
Reaching the Right People With the Right Message
Miscommunication doesn't just slow you down. It erodes momentum, trust, and productivity at every level of your business. Yet, communication often remains one of the last things companies proactively address. [...]
The Quiet Power of Coaching Conversations
Tons of research connect coaching to higher levels of employee engagement. But what does it really mean to coach instead of manage? A client recently posed this very question while [...]
How to Hire Smarter and Build Stronger Teams with Behavioral Assessments and Coaching
A high-functioning team thrives on diverse perspectives, not just your own. To lead effectively, you need people who think, operate, and solve problems differently from you. However, it’s natural to [...]
Helping Teams Thrive with Clear Performance Signals
Metrics have the potential to empower teams or suppress them, depending entirely on how they are implemented. The outcome hangs in the right balance between visibility and trust. Some leaders [...]