When Policy and Practice Don’t Match: Why Culture Follows the Incentives
In practice, you do not always get the culture you created at a retreat. You get the culture you incentivize. This idea is rarely obvious to people inside the organization, [...]
Leading with Clarity: The Power of Proactive Communication in Uncertain Times
I was meeting with a business leader this week and they were reminiscing about the terrible communication that they received during COVID. Their frustration was real, but also totally avoidable. [...]
Making the Most of the Gaps: Turning Policy–Practice Disconnects into Cultural Insights
The culture of your organization lives in the space between what you say and what you do. Every organization has gaps between what is written and what is practiced, between [...]
Behavior Change: The Brain Science of Habits and Mental Rehearsal
Lasting transformation doesn’t begin with what we do. It begins with understanding what drives our actions. Motivation can spark change, but it rarely sustains it. Where developing habits puts your [...]
Building Awareness for Real Transformation
Lasting behavior change does not begin with action. It begins with understanding what drives action. At the root of how we show up every day are four key elements: attitudes, [...]
Reinforcement Drives Innovation
In the psychology of behavior change, B.F. Skinner’s behavioral theory makes a simple yet profound claim: Reinforce the behaviors you want to see repeated. This principle is most clearly observed [...]
Leading With Intention
It’s so easy to show up to work each day contemplating the to-dos and the emergencies. And, it is way more effective to show up each day with a clear [...]
Mastering Difficult Conversations, From Conflict to Connection
As Tim Ferris projects, “A person’s success in life can usually be measured by the number of uncomfortable conversations he or she is willing to have.” Success at work often [...]
Enculturating vs Delegating in Employee Onboarding
It’s a familiar story: after juggling too many responsibilities, someone finally decides to bring in support. The decision usually comes with a sense of relief, until the weight of hiring [...]